Solving Customer Problems Quickly and Thoughtfully [Book Review]

Solving Customer Problems Quickly and Thoughtfully [Book Review]

Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp is an unusual…

3 Ways To Unstick a Stuck Initiative

3 Ways To Unstick a Stuck Initiative

Why do some strategic initiatives seem to move forward effortlessly, while others end up stuck somewhere along the way? Are…

Great Metrics Don’t Make Great Teams

Great Metrics Don’t Make Great Teams

As an Agile Coach, a common management request I receive is to provide metrics on how teams are performing. This is…

Meet Karen Paluska: A Big Picture Marketing Strategist Who Executes

Meet Karen Paluska: A Big Picture Marketing Strategist Who Executes

Editor’s Note: This is the eighth in our We are EM (Monkeys Are People Too) series. ARTFUL INSIGHTS, PROVEN IMPACT Karen…

Community Manager: A Day in the Life

Community Manager: A Day in the Life

  As companies strive to become more constantly connected and relevant to their customers via online communications, the point of…

Plan Before You Shop: A CRM System for Your B2B, Part 2

Plan Before You Shop: A CRM System for Your B2B, Part 2

In a previous post, we looked at why your B2B company may be ready to start using or upgrade a CRM…

Plan Before You Shop: A CRM System for Your B2B, Part 1

Plan Before You Shop: A CRM System for Your B2B, Part 1

If you’re part of a growing B2B company, you will regularly need to stop racing, pull into a pit stop and…

Three Documents to Reinforce Your Business Plan

Three Documents to Reinforce Your Business Plan

We’ve all been there: we’re so busy creating something, it feels like we don’t have time to take notes on what we’re…

How to Organize Your Help Documents to Increase Readership

How to Organize Your Help Documents to Increase Readership

Some people think that creating a great help section is as simple as hiring great support staff, or that it’s…