Customer Research

Understanding the customer is at the heart of good marketing. Our team is trained at qualitative, quantitative, and new research techniques to help you uncover insights.

Why EM?

High Quality Talent

  • Experienced, smart, strategic, and skilled at the art of Getting Stuff Done (GSD)
  • On average over 15 years of experience inside top-tier companies
  • 93% satisfaction/retention rate

Modern Marketers

  • Adaptable, flexible, versatile, grounded people
  • Use natural empathy to simplify the complex
  • Creative storytellers

Easy for Managers

  • Saves you time by doing the search for you
  • Personal, friendly customer service
  • Founded by a marketer for marketers

Plug & Play + More

  • Deep, diverse, and vetted bench — can flex up & down depending on needs
  • Work with small & big companies
  • Solutions for transitions, short-term, & maternity leave

Our Team & Our Clients:

Molly Tapias

Molly Tapias LinkedIn

Molly Tapias
  • Strategy
  • Competitive Analysis
  • Project Management
  • Data & Analytics
  • Management Consulting

Ryan Rigoli

Ryan Rigoli LinkedIn

Ryan Rigoli
  • Leadership Coaching
  • Product Marketing
  • Brand Strategy
  • Personal Branding
  • Marketing Strategy

Kim Lopez-Walters

Kim Lopez-Walters LinkedIn

Kim Lopez-Walters
  • Brand Strategy
  • Product Innovation
  • Trend Identification and Strategy
  • Customer Insight
  • Consumer Products

Justin Liszanckie

Justin Liszanckie LinkedIn

Justin Liszanckie
  • Project Management
  • Competitive Research
  • Social Media
  • Photography
  • Analytics
  • User Testing
  • On Air Talent

Ken Chen

Ken Chen LinkedIn

Ken Chen

Founder & President

Ken is a marketing and product expert with over 20 years experience in Brand Management (P&G), Product Management (Intuit), and Internet Marketing (3 Tech Startups). His specialties include Product Launches, Website Marketing, and Social Media Marketing. Since starting EM Marketing, he’s helped companies like Intuit, PayPal, Ross Stores, Google, Stella & Dot, Betfair, my Language, and Telenav develop and implement successful Marketing strategies and programs.

Alexis Longinotti

Alexis Longinotti LinkedIn

Alexis Longinotti
  • Product Management
  • eCommerce
  • Agile Methodologies
  • User Experience
  • Product Marketing

Julie Sarpy

Julie Sarpy LinkedIn

Julie Sarpy
  • Marketing Strategy
  • Digital Marketing
  • Content Marketing
  • Product Launches
  • Customer Research

Elaine Wu

Elaine Wu LinkedIn

Elaine Wu
  • Online Marketing
  • Brand Management
  • Product Marketing
  • Customer Insights
  • Competitive Analysis

Sawdie Fernandez-Singh

Sawdie Fernandez-Singh LinkedIn

Sawdie Fernandez-Singh
  • Program Coordination
  • Customer Research
  • Event Planning
  • Non-profits
  • Recruiting

Anu Sanghvi

Anu Sanghvi LinkedIn

Anu Sanghvi
  • Product Marketing
  • Strategic Partnerships
  • Competitive Analysis
  • Pricing
  • Go-to-market Strategy

Monika Lecas

Monika Lecas LinkedIn

Monika Lecas
  • Branding
  • Customer Acquisition
  • Online Marketing
  • Social Marketing
  • Project Management