How To Motivate Employees – Interview with Alan Chambless
In my last blog, we introduced the idea of being AMPed or motivating employees with autonomy, mastery, and purpose. I wanted to build on this topic by asking my friend and former colleague, Alan Chambless, to talk about his real-life example of AMP in action. We worked together at Homestead and Intuit and he grew a sales and support call center from a handful of reps to over 200. For those of you who don’t know, phone call centers are notorious for using financial incentives and being very directive, so this is a great example of how AMP can work.
Customer First. Focus on Results.
He’s now working his magic at a company as the VP of Customer Success at Reputation Defender. With a title like this, how could you not listen?
Mastery and Purpose at Homestead/Intuit
It has been said that the best solutions to problems are the simple ones. To me, AMP as a management practice is elegantly simple.