4 Steps Toward Diversity and Inclusion Organizations Can Take Now

4 Steps Toward Diversity and Inclusion Organizations Can Take Now

As challenging as 2020 has been, the pandemic has allowed people to slow down and really take notice of what’s going on around them. Since the events following the death of George Floyd last summer, it feels for the first time in my lifetime that more people than just people of color are seeing how … Continue reading 4 Steps Toward Diversity and Inclusion Organizations Can Take Now

Why We’re Getting More Intentional about Diversity, Equity and Inclusion

Why We’re Getting More Intentional about Diversity, Equity and Inclusion

About a decade ago I was brought in by the president of what was then the largest online gambling company in the UK to do some market research. Specifically, he wanted to understand the opportunity in a nascent category he thought they should enter: Fantasy sports. He had a hunch it was going to be … Continue reading Why We’re Getting More Intentional about Diversity, Equity and Inclusion

Why It’s Time For a New Marketing Paradigm

Why It’s Time For a New Marketing Paradigm

A few years ago, I was working with a marketing team at a large tech company. We were re-envisioning how the team would collaborate with the product group. It was clear to me that these highly skilled, highly educated marketers had been reduced to being order takers. Morale was low; they were facing a reorganization … Continue reading Why It’s Time For a New Marketing Paradigm

What Marketers Need to Know about the Future of Brands Post-Pandemic

What Marketers Need to Know about the Future of Brands Post-Pandemic

Every year around graduation time, chatter about “generations in the workplace” takes over my newsfeed. It makes sense. Business executives want to know what they are in for with “this generation.” And, every year it is pitched as “something new” or “something impossible.” What’s often not talked about is why this generation is the way … Continue reading What Marketers Need to Know about the Future of Brands Post-Pandemic

Not Business as Usual: Messaging in the New World

Not Business as Usual: Messaging in the New World

As the world settled into sheltering in place back in April, people were flooded with COVID-19 related messages from marketers. I suspect the next phase of this conversation is going to be easing customers back into doing business in person, to which there’ll be varying levels of resistance. Businesses will now have to figure out … Continue reading Not Business as Usual: Messaging in the New World

7 Points When You Need New Positioning and Messaging

7 Points When You Need New Positioning and Messaging

There’s so much to do in marketing today, and so much pressure to deliver results, that it’s tempting to dive straight into generating content, or design, or some other concrete deliverable. However, those kinds of efforts are not as effective as they could be if they’re not tied to a strategy based on the position … Continue reading 7 Points When You Need New Positioning and Messaging

Kaepernick v. Marketing — Game Changer or Bad for Business?

Kaepernick v. Marketing — Game Changer or Bad for Business?

Colin Kaepernick and the NFL may have settled their collusion case last week, but the question of the marketing world’s response to the impassioned discussion over race, activism and free expression that the incident triggered remains an open debate. Let’s debate it. What of Nike’s decision to either: A) Throw its considerable clout behind a … Continue reading Kaepernick v. Marketing — Game Changer or Bad for Business?

Why Habitat for Humanity Took Up Cycling

Why Habitat for Humanity Took Up Cycling

Typically, I write about trends and techniques of marketing from my vantage point of consulting at tech companies. Truth be known, I actually went to business school to study non-profit management (or marketing for mission-based organizations, as they called it). From my time at these tech companies, I came to know the wonderful Habitat for … Continue reading Why Habitat for Humanity Took Up Cycling

How 3 Tech Companies Do Social Good

How 3 Tech Companies Do Social Good

Corporate social responsibility has evolved. In today’s world, companies need to do more than just donating to worthy causes or influencing positive environmental change. After all, there are business benefits of doing good. How do three top tech companies integrate social responsibility with core business strategy? Leveraging Company Missions, Platforms, and People Recently, I spoke … Continue reading How 3 Tech Companies Do Social Good

Head-to-Head: SurveyMonkey vs. Google Consumer Surveys

Head-to-Head: SurveyMonkey vs. Google Consumer Surveys

What’s better for conducting a quantitative research study and surveying a targeted panel of users within its network? For one of our clients (a larger organization in the health industry), we put SurveyMonkey and Google Surveys in a head-to-head battle to find out. What We Needed for the Survey High customization of survey design Robust … Continue reading Head-to-Head: SurveyMonkey vs. Google Consumer Surveys