Experience Developer
Role Overview:
The Experience Developer owns the full lifecycle of personalized digital experiences across Adobe surfaces, from requirements gathering and backlog management through content authoring, campaign execution, quality validation, and production monitoring. This role combines agile delivery with hands-on operational rigor, partnering closely with Product, Engineering, and Operations teams to reliably deliver and continuously improve digital experiences for millions of global customers.
Responsibilities:
- Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage
- Serve as an escalation point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering team
- Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations
- Participate in on-call rotations within defined SLA windows
- Maintain runbooks, incident playbooks, test cases, and operational documentation
- Contribute to automation initiatives to improve testing efficiency and reduce toil
- Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys
- Build campaigns to deliver personalized content experiences to a global customer base Validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency
- Support and optimize A/B testing and experimentation frameworks, ensuring test integrity and data accuracy
Qualifications:
- Bachelor’s degree in a relevant field or equivalent practical experience.
- 2+ years in JSON scripting, Product Support, QA, or a similar role within digital platforms
- Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely)
- Understanding of personalization, audience segmentation, and A/B testing
- Incident management, SLA adherence, and on-call support experience
- Splunk proficiency: dashboards, SQL queries, alert configuration
- JSON and REST API validation; Postbuster or Postman
- Familiarity with web technologies (HTML, JavaScript)
- Adobe Experience Cloud (AEM, AJO, Adobe Target, Analytics)
- Headless CMS architectures and content delivery frameworks
- SQL and analytics debugging
- Test automation frameworks or scripting
Company profile:
As one of the world’s most innovative software companies whose products touch billions of people around the world, Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and students to small businesses, global enterprises, and nonprofit organizations; customers choose Adobe products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
EM Marketing offers a wide array of benefits for employees that are classified as W2 employees or work over 30 hours a week. These benefits include several medical plan options, with a portion of the premiums being covered by EM Marketing. Additionally, there are several dental, vision, supplemental options, and a 401K plan.